At SmartWaterCompanion, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition that you received it.
- Proof of purchase (receipt or order number) is required.
To initiate a return, please contact our support team at sayanbag480@gmail.com. We will provide return instructions and a return shipping address. Please note that return shipping costs are the responsibility of the customer, unless the product is defective or incorrect.
Refunds
Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 10-15 business days.
- Shipping costs are non-refundable unless the item was faulty or damaged upon arrival.
Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at [your email] within 7 days of receiving the product.
Non-Returnable Items
- Used products
- Gift cards
- Final sale items
Contact Us
If you have any questions about your return or refund, don’t hesitate to reach out to our support team at sayanbag480@gmail.com.